Frequently Asked Qustions

At Amber Experiences, we curate an extensive range of global VIP experiences designed for those who seek the extraordinary. From intimate celebrity meet-and-greets and private backstage access to prestigious global parties, high-society balls, and elite celebrations, every moment is meticulously crafted to deliver exclusivity and sophistication.

Gain VIP entry to sold-out shows, red-carpet events, and world-renowned festivals, or indulge in curated fine-dining experiences with Michelin-starred chefs. Every booking is handled through our trusted network of premium suppliers, ensuring a seamless, high-quality experience from start to finish.

With Amber Experiences, you don’t just attend events—you own the moment.

To purchase Amber Experiences and offers, you need an Amber Experiences account. Our offerings are exclusive to members, ensuring privacy and exclusivity. By becoming a member, you unlock unique offers not available to the general public. Ready to experience more? [Sign up here]

All transactions at Amber Experiences are processed in USD (US Dollars). While our site provides real-time currency conversion for your convenience, please remember that every transaction is finalized in USD.

Amber Experiences is a brand under Amber Lounge. While Amber Lounge is widely known for its luxury events, Amber Experiences focuses on curated, one-of-a-kind experiences booked through our network of trusted experience suppliers.

Yes, you can make last-minute bookings! However, availability may be limited, and rush fees might apply. We'll do our best to accommodate your needs.

Absolutely! By partnering with Amber Experiences, you can offer your VIP customers exclusive, one-of-a-kind perks that go beyond traditional rewards. These curated Experiences—ranging from private events to celebrity meet-and-greets—create unforgettable moments that strengthen loyalty and elevate your brand’s relationship with top-tier clients.

We usually send digital tickets via email as soon as they're ready. Physical tickets may take longer—especially internationally. Once shipped, we’ll give you tracking details.

It depends on the specific event. Some are family-friendly, while others have age restrictions. Please check the event details or ask us beforehand.

Absolutely! We welcome clients from around the globe. Many of our Experiences are available worldwide, subject to local regulations and supplier availability.

We’re not liable for losses, damages, or delays caused by things beyond our control—like natural disasters, wars, strikes, or government restrictions. Our liability, if any, will never exceed the amount you paid for the Experience. We also won’t cover any indirect or unpredictable losses, even if they could have been anticipated.

Insurance is not required but strongly recommended to cover medical issues, delays, and unexpected costs. If you’re traveling, you’re responsible for valid visas and travel documents.

Yes, we offer various membership levels with unique perks like priority access, exclusive deals, and first dibs on limited slots. For more details, [Click Here].

If the artist, promoter, or organizer cancels, we’ll try to secure a refund of the face value. However, service charges and any extra costs (non-face value) are non-refundable. Final decisions are made by the event organizers or ticketing agents.

Some Experiences require an additional waiver or disclaimer, especially for activities with higher risk. We’ll let you know in advance if that’s necessary.

We book through an authorized travel partner, TripNique. If you need to change your booking, let us know as soon as possible—fees and availability may apply. Additional hotel costs or other fees are the Client’s responsibility.

We charge a 6.3% service fee to cover our platform and credit card processing costs, plus a 9% GST (Singapore Government Tax). This helps us provide a smooth and secure experience for you.

To avoid credit card fees, you can also pay via PayNow (Singapore) or international bank wire transfer.

*Please note: Clients are responsible for any bank or remittance fees when using bank transfers.

We totally understand - it can be frustrating when a fee isn’t refunded. The service payment fees you see are actually charged by third-party providers like the platform and credit card processors. These go directly to them, not to us, and unfortunately, we don’t have control over them once they’re processed.

That said, the 9% government tax is fully refundable, and we’ll make sure that part gets back to you.

Thanks for your understanding - we really appreciate it!

To request a refund, please fill out our Official Refund Request form. Our team will review your submission as soon as possible. Remember to include your order details, the reason for the refund, and any relevant receipts.

We’ll keep you updated every step of the way because we want you to feel confident and satisfied with every transaction.

Deposits are non-refundable once processed. But if we cannot deliver the Experience at all, you’ll get a full deposit refund.

All sales are generally final. Refunds are available only if the event is canceled or not delivered by Amber Experiences. For changes, please inform us at least 14 days in advance. We'll do our best to accommodate your request, but fees and availability may apply.

Singapore law governs these Terms & Conditions, and all disputes must first go through mediation. If mediation fails, disputes are settled by binding arbitration in Singapore, with no option for court action before arbitration.

We want you to feel confident and informed about every aspect of our services. For complete details on how we handle your booking, personal information, and privacy preferences, please review our full Terms of Service and Privacy Policy.