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Terms of Service

Kindly review the attached Terms & Conditions for your Experience booking. By providing payment, you agree to the terms set forth below.

 

  • Definitions: An “Experience” refers to any activity, event, or product provided by Amber Experiences, a brand under Amber Lounge (“Amber Experiences”), including, but not limited to, celebrity meet and greets, event access, shows, dining experiences, games, or other similar activities as described or requested by the Client.

  • Third-Party Suppliers: Amber Experiences arranges Experiences through trusted third-party suppliers (“Suppliers”). While Amber Experiences strives to ensure the reliability and quality of Suppliers, it shall not be held liable for alterations, cancellations, or non-fulfillment by Suppliers. In the event of a Supplier’s failure, Amber Experiences will:

  • Attempt to offer an alternative Experience, subject to availability and price differences; or

  • Provide a refund in accordance with Amber Experiences's Refund Policy, contingent upon receiving a refund or credit from the Supplier.

  • Supplier Communication: Amber Experiences will communicate with Suppliers on the Client’s behalf. However, in certain confidentiality situations, the Client may be required to contact the Supplier directly.

  • Service Charges: Purchased Experiences may include additional service charges above face value, referred to as "non-face value," which cover Amber Experiences’s costs in planning and securing the Experience.

  • Client Responsibilities: The Client agrees not to provide false or misleading information or use false credentials when obtaining services from Amber Experiences.

  • Liability Limitation: Amber Experiences is only liable for loss or damage if caused by a breach of legal duty by Amber Experiences, its employees, or agents. No liability is accepted for unforeseeable damages or those caused by the Client’s own actions.

  • Event Changes and Cancellations: Amber Experiences is not liable for lost or stolen tickets, event postponements, cancellations, or changes in date, time, venue, or weather once tickets are delivered to the Client.

  • Attendee Conduct: Clients and their guests must behave appropriately during Experiences. Inappropriate behavior may result in termination without refund, and the Client must indemnify Amber Experiences for any resulting losses.

  • Ticket Delivery: Digital tickets will be emailed. Physical tickets can be collected or couriered at the Client's expense. Delivery times may vary by region. Amber Experiences is not liable for delays or issues with international shipping or third-party couriers.

  • Ticket Changes: Amber Experiences reserves the right to upgrade, downgrade (with partial refund), or cancel tickets with a full refund.

  • Legal Compliance: Amber Experiences reserves the right to cooperate with authorities to ensure legal compliance, which may include modifying or canceling Experiences and providing necessary information to relevant parties.

  • Language and Communications: These Terms and Conditions are drafted in English. In the event of any conflict between translations, the English version shall prevail.
     

TRAVEL TERMS

  • Applicability: These terms apply to travel-related services provided by Amber Experiences.

  • Supplier Terms: All international bookings are facilitated by our authorized partner, TripNique, operated by Bestlink Travel & Tour (License No.: STB TA03456).

  • Liability Disclaimer: Amber Experiences disclaims all liability for services provided by third-party Suppliers. All rights and remedies are against the relevant Supplier.

  • Accommodation: Amber Experiences will book accommodations if able but is not responsible for service quality. Complaints must be submitted in writing within 10 calendar days to: experiences@amber-lounge.com

  • Hotel Charges: Hotel bookings are room-only unless stated otherwise. Clients are responsible for settling all additional expenses.

  • Changes and Alterations: Change requests must be made at least 14 days before the event and may incur fees, subject to availability. Amber Experiences is not responsible for costs from changes made by the Client or another operator.

  • Visa Requirements: Travelers are responsible for meeting all visa and entry requirements before departure. Ensure your documents are valid and review travel advisories for your destination to stay compliant.

  • Travel Insurance: Travel insurance is not mandatory but strongly recommended. We advise obtaining coverage for medical emergencies, cancellations, delays, and personal liability to protect against unforeseen circumstances.
     

REFUND POLICY

  • Finality of Sales: All sales are final. Tickets purchased cannot be refunded, exchanged, or transferred unless the event is canceled or not delivered by Amber Experiences, or as otherwise stated in these terms.

  • Non-Refundable Deposits: Deposits are non-refundable once submitted and the order is processed by Amber Experiences. However, if Amber Experiences is unable to deliver the Experience, the deposit will be fully refundable.

  • Event Cancellations by Third Parties: In the event of a cancellation by the artist, ticketing agents, promoter, or organizer, Amber Experiences will attempt to secure a refund of the face value of the Experience on behalf of the Client. Service charges and any non-face value amounts are non-refundable. Refunds, if any, are at the discretion of the artist, ticketing agents, promoter, or organizer. Amber Experiences bears no liability if no refund is offered.

  • Refund Processing: Approved refunds will be processed within 30 business days to the original payment method, once Amber Experiences has received a refund or credit from the Suppliers.

  • Return of Documentation: Where applicable, any paper tickets, passes, or other Supplier-issued documentation must be returned before refunds can be processed.

  • Outstanding Payments: Until Amber Experiences receives a refund or credit from the Suppliers, the Client remains liable for all invoiced amounts related to the tickets or services.
     

FORCE MAJEURE

  • No Liability for Uncontrollable Events: Amber Experiences shall not be held liable for any loss, damage, or delay caused by events beyond its control, including but not limited to acts of God, war, terrorism, civil unrest, strikes, natural disasters, or government restrictions.

  • Absolute Liability Limitation: Amber Experiences' liability for any breach of this agreement is strictly limited to the amount paid for the Experience, regardless of the nature or extent of the breach.

  • No Indirect or Unforeseeable Claims: Amber Experiences will not be liable for any indirect, incidental, or unforeseeable losses, regardless of whether such losses could have been anticipated.
     

GOVERNING LAW AND JURISDICTION

  • Exclusive Governing Law: These Terms & Conditions are governed exclusively by Singapore law, without exception, unless required by local law.

  • Strict Local Compliance: All services and Experiences must comply strictly with local laws, but Amber Experiences retains discretion over interpretation of compliance.

  • Exclusive Jurisdiction: All disputes shall be subject to the exclusive jurisdiction of Singapore courts, without exception.

  • Mandatory Mediation: Disputes must go through mediation with Amber Experiences, with no legal action permitted unless mediation fails.
     

DISPUTE RESOLUTION

  • Mandatory Arbitration: All disputes shall be resolved exclusively by binding arbitration in Singapore, administered by SIAC, with no option for court action until arbitration is complete.

  • Arbitration Finality: Arbitration decisions are final and binding, enforceable in any court of competent jurisdiction, and cannot be appealed.

  • Waiver of Court Rights: Both parties irrevocably waive the right to pursue disputes in court or participate in jury trials and class actions, except for enforcing arbitration decisions.

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