Question 1

What kinds of Experiences do you offer?

Accepted Answer

At Amber Experiences, we curate an extensive range of global VIP experiences designed for those who seek the extraordinary. From intimate celebrity meet-and-greets and private backstage access to prestigious global parties, high-society balls, and elite celebrations, every moment is meticulously crafted to deliver exclusivity and sophistication.

Gain VIP entry to sold-out shows, red-carpet events, and world-renowned festivals, or indulge in curated fine-dining experiences with Michelin-starred chefs. Every booking is handled through our trusted network of premium suppliers, ensuring a seamless, high-quality experience from start to finish.

With Amber Experiences, you don’t just attend events—you own the moment.

Question 2

Who can buy Amber Experiences and offers?

Accepted Answer

To purchase Amber Experiences and offers, you need an Amber Experiences account. Our offerings are exclusive to members, ensuring privacy and exclusivity. By becoming a member, you unlock unique offers not available to the general public. Ready to experience more? [Sign up here]

Question 3

What currency does Amber Experiences use for transactions?

Accepted Answer

All transactions at Amber Experiences are processed in USD (US Dollars). While our site provides real-time currency conversion for your convenience, please remember that every transaction is finalized in USD.

Question 4

How are Amber Lounge and Amber Experiences related?

Accepted Answer

Amber Experiences is a brand under Amber Lounge. While Amber Lounge is widely known for its luxury events, Amber Experiences focuses on curated, one-of-a-kind experiences booked through our network of trusted experience suppliers.

Question 5

Can I make last-minute bookings?

Accepted Answer

Yes, you can make last-minute bookings! However, availability may be limited, and rush fees might apply. We'll do our best to accommodate your needs.

Question 6

Can corporate partners utilize your platform for VIP incentives?

Accepted Answer

Absolutely! By partnering with Amber Experiences, you can offer your VIP customers exclusive, one-of-a-kind perks that go beyond traditional rewards. These curated Experiences—ranging from private events to celebrity meet-and-greets—create unforgettable moments that strengthen loyalty and elevate your brand’s relationship with top-tier clients.

Question 7

When will I receive my tickets or booking confirmation?

Accepted Answer

We usually send digital tickets via email as soon as they're ready. Physical tickets may take longer—especially internationally. Once shipped, we’ll give you tracking details.

Question 8

Are children allowed at these Experiences?

Accepted Answer

It depends on the specific event. Some are family-friendly, while others have age restrictions. Please check the event details or ask us beforehand.

Question 9

Do you serve international clients or only certain regions?

Accepted Answer

Absolutely! We welcome clients from around the globe. Many of our Experiences are available worldwide, subject to local regulations and supplier availability.

Question 10

What if there’s a Force Majeure event (e.g., natural disaster)?

Accepted Answer

We’re not liable for losses, damages, or delays caused by things beyond our control—like natural disasters, wars, strikes, or government restrictions. Our liability, if any, will never exceed the amount you paid for the Experience. We also won’t cover any indirect or unpredictable losses, even if they could have been anticipated.

Question 11

Do I need travel insurance or a visa?

Accepted Answer

Insurance is not required but strongly recommended to cover medical issues, delays, and unexpected costs. If you’re traveling, you’re responsible for valid visas and travel documents.

Question 12

Do you offer membership options with perks?

Accepted Answer

Yes, we offer various membership levels with unique perks like priority access, exclusive deals, and first dibs on limited slots. For more details, [Click Here].

Question 13

What happens if the event is canceled by a third party?

Accepted Answer

If the artist, promoter, or organizer cancels, we’ll try to secure a refund of the face value. However, service charges and any extra costs (non-face value) are non-refundable. Final decisions are made by the event organizers or ticketing agents.

Question 14

Will I need to sign any waivers or disclaimers?

Accepted Answer

Some Experiences require an additional waiver or disclaimer, especially for activities with higher risk. We’ll let you know in advance if that’s necessary.

Question 15

Who handles changes to hotels or travel bookings?

Accepted Answer

We book through an authorized travel partner, TripNique. If you need to change your booking, let us know as soon as possible—fees and availability may apply. Additional hotel costs or other fees are the Client’s responsibility.

Question 16

What is the Service Fees for?

Accepted Answer

We charge a 6.3% service fee to cover our platform and credit card processing costs, plus a 9% GST (Singapore Government Tax). This helps us provide a smooth and secure experience for you.

To avoid credit card fees, you can also pay via PayNow (Singapore) or international bank wire transfer.

*Please note: Clients are responsible for any bank or remittance fees when using bank transfers.

Question 17

Why are Service Fee Non-Refundable?

Accepted Answer

We totally understand - it can be frustrating when a fee isn’t refunded. The service payment fees you see are actually charged by third-party providers like the platform and credit card processors. These go directly to them, not to us, and unfortunately, we don’t have control over them once they’re processed.
That said, the 9% government tax is fully refundable, and we’ll make sure that part gets back to you.

Thanks for your understanding - we really appreciate it!

Question 18

How do I request a refund?

Accepted Answer

To request a refund, please fill out our Official Refund Request form.(https://www.amber-experiences.com/refund) Our team will review your submission as soon as possible. Remember to include your order details, the reason for the refund, and any relevant receipts.

We’ll keep you updated every step of the way because we want you to feel confident and satisfied with every transaction.

Question 19

Are deposits refundable?

Accepted Answer

Deposits are non-refundable once processed. But if we cannot deliver the Experience at all, you’ll get a full deposit refund.

Question 20

Can I get a refund or change my booking?

Accepted Answer

All sales are generally final. Refunds are available only if the event is canceled or not delivered by Amber Experiences. For changes, please inform us at least 14 days in advance. We'll do our best to accommodate your request, but fees and availability may apply.

Question 21

Which laws apply, and how do I resolve disputes?

Accepted Answer

Singapore law governs these Terms & Conditions, and all disputes must first go through mediation. If mediation fails, disputes are settled by binding arbitration in Singapore, with no option for court action before arbitration.

Question 22

Where can I find your full Terms of Service and Privacy Policy?

Accepted Answer

We want you to feel confident and informed about every aspect of our services. For complete details on how we handle your booking, personal information, and privacy preferences, please review our full Terms of Service (https://www.amber-experiences.com/terms-service)and Privacy Policy.(https://www.amber-experiences.com/privacy-policy)

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